TERMS AND CONDITIONS -
Renting a dress.

Terms & Conditions / Hire Agreement

By accessing and using the No Strings Dress Hire website at www.nostringsdresshire.com.au, or hiring in person, you are accepting and consenting to the practices in these terms of use. No Strings Dress Hire reserves the right to change these terms and conditions at any time at its sole discretion.

DEFINITIONS

In these Terms of Use “you” and “your” refer to all users and customers of No Strings Dress Hire. "No Strings Dress Hire", “we”, “us” and “our” refers to No Strings Dress Hire (ABN [75 143 830 328]).

CONTRACT

These Terms of Use constitute a binding legal contract between you and No Strings Dress Hire. By hiring from us, you agree that your hire is subject to all our website terms and conditions, privacy policy, and the specific policies outlined in this agreement.

PAYMENT TERMS

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  The hire fee includes rental charges, delivery fees, and any additional charges listed at checkout.
  
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  Full payment must be received before any garment is dispatched or collected.
  
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  Orders are only confirmed once payment is received in full.
  
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  We accept credit/debit cards, Afterpay, and cash (for pickup only).
  

IDENTIFICATION

We reserve the right to request identification (e.g., driver’s licence, passport) before releasing any hire. If this is not provided, your booking may be refused.

TITLE TO HIRED GARMENTS

All garments remain the property of No Strings Dress Hire. You are granted a temporary right of use during the agreed hire period. Garments must not be altered, cut, or modified in any way.

GARMENT USE

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  No strong perfume, spray tan, or makeup is to be applied directly onto garments.
  
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  Spray tan must be applied at least 48 hours before wearing.
  
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  You are fully responsible for the garment during your hire period.
  

CLEANING

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  Professional cleaning is included in your hire. Please do not attempt to clean, iron, or alter garments yourself.
  
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  Garments are professionally steamed before dispatch. Creasing in transit may occur — steaming or hanging in a steamy bathroom can assist.
  
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  Garments are pre-loved; while cleaned to a professional standard, No Strings Dress Hire is not liable for any health-related concerns resulting from hired garments.
  

DELIVERY & RETURN

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  Australia-wide shipping is available. We are not liable for third-party postal delays.
  
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  We recommend booking at least 5 business days before your event to ensure on-time arrival.
  
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  Use the supplied return satchel and lodge your parcel at an Australia Post office by 5pm on the final day of your hire (or the following Monday if your return date falls on a weekend).
  
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  If your parcel is not trackable, you may be liable for recovery or replacement fees.
  

LATE RETURNS & UNRETURNED GARMENTS

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  A late fee of $30 per day applies to overdue returns.
  
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  Late fees are capped at 14 days or the full RRP of the garment, whichever is greater.
  
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  If a garment remains unreturned after 14 days, it will be treated as stolen/missing and we may take appropriate recovery action, which may include (but is not limited to):
  
  
  Charging your stored payment method for the full RRP and any reasonable recovery costs;
  
  
  Passing unpaid invoices to a debt collection agency and adding collection costs;
  
  
  Notifying and cooperating with police or other relevant authorities;
  
  
  Where appropriate and lawful, notifying third parties such as your listed emergency/contact persons or relevant organisations (for example, an employer where details have been provided) to assist with recovery;
  
  
  Making information about the debt or the unreturned item available publicly in a factual, non-defamatory manner (for example, listing outstanding debtors), where permitted by law;
  
  
  Attending the postal address provided to us to recover the garment.
  
  
  

We will always aim to act proportionately and lawfully when pursuing recovery. By hiring from us you acknowledge and accept these potential actions.

DAMAGE, LOSS & REPLACEMENT

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  Minor wear is expected. Significant damage, permanent stains, or loss will result in full RRP being charged.
  
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  Cleaning or repairs over $20 will be invoiced to you.
  
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  If RRP payment is required, you may arrange instalments over a maximum of 6 weeks.
  
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  In the event of theft, refusal to return, or non-payment, we reserve the right to enforce recovery through the methods outlined above.
  

SECURITY & CARD STORAGE

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  By hiring, you authorise No Strings Dress Hire to securely store your card details.
  
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  In cases of late return, damage, or loss, your card may be charged accordingly.
  
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  If your card fails, unpaid invoices will be pursued through collections.
  

CANCELLATIONS

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  14+ days before hire: Full refund.
  
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  7–14 days before hire: Store credit (valid 12 months).
  
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  Less than 7 days before hire: Store credit minus $20 and postage.
  
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  Afterpay orders: Non-refundable $20 cancellation fee.
  

CREDIT NOTES

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  Valid for 12 months.
  
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  One credit note per order.
  
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  Not exchangeable or refundable.
  

LIABILITY

We are not responsible for:

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  Postal delays caused by Australia Post or third parties.
  
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  Incorrect sizing or change of mind once your booking is confirmed.
  
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  Health-related concerns associated with pre-worn garments.
  

✨ We appreciate your care and understanding — it keeps our dresses beautiful and available for everyone to enjoy. Thank you for respecting our store policies.

Happy hiring! 💖