💃 What is No Strings Dress Hire? We’re a proudly local Bendigo-based business offering designer dress hire. While our showroom is based in Golden Square, we also post Australia-wide — and even internationally!
🏠 Do you have a shopfront? Yes! We are currently moving to 382 Hargraves Street, Bendigo.
👗 How many dresses do you have? We have over 500 designer pieces in our collection — with new arrivals added regularly. Around 100–200 dresses are always out or rotating, so there’s always something fresh in-store.
💸 Do you offer discounts? Yes! Tag us in your Instagram or Facebook post wearing your hire, and we’ll send you a $10 discount code within 48 hours to use on your next booking. Check out other discounts here.
📆 Can I book an item in advance? Absolutely — and we recommend it, especially during busy seasons like wedding or racing season!
📦 How do I return my item? If you're local: Please return your item to Golden Square Dry Cleaners with the original coat hanger it came on.
If you're using postage: Just pop the item back into its original packaging using the pre-paid, pre-filled return satchel provided. Easy!
🧼 Do I need to clean the dress? Nope – we take care of that! We work closely with Golden Square Dry Cleaners so you can just focus on enjoying your event. No cleaning required on your end.
🧵 What happens if I damage the dress? We understand accidents happen! If something goes wrong: - Let us know ASAP - Fees may apply - If the dress is damaged beyond repair or stolen you are liable for 100% of the RRP (we offer payment plans over 4 weeks if needed)
⏳ How long can I hire a dress? Standard hire periods are: - 4 Days - 8 Days Need something longer? Just ask — we’re flexible and happy to help!
🧒 Can I hire if I’m under 18? Unfortunately, not under your own name. A parent or guardian will need to book for you.
🛍️ Do you buy second-hand dresses? Only in very rare cases. If you have something truly special, feel free to reach out — but generally, we don’t buy preloved dresses.
🛒 Do you sell dresses?Yes — but only occasionally. You can find us at Second Chance Market (when we attend). Please DM or message us first to check if we’ll be there!
Want something clarified or need help with a booking? 📩 Just reach out — we’re always here to help you feel fabulous!
LENDING
💭 How do I lend my dress through No Strings? Start by completing our DRESS APPLICATION FORM. Once approved, you can drop off or post your dress to us. We’ll handle the rest — photography, listings, storage, cleaning, and bookings.
📋 Is it free to list my dress? Yes — listing your dress is 100% free. You’ll only be charged after a paid hire.
💸 How much do I earn per hire? Your earnings depend on your tier. After we deduct the service fee (16–25%) and a $22 cleaning fee, your payout is processed the Wednesday after the hire is returned.
Example: On a $120 hire, you could earn between $68–$78.80 depending on how many dresses you have listed.
💛 What’s the loyalty bonus? Every 6th completed booking for a dress is yours in full — no service or cleaning fees deducted. Just straight profit.
👗 What types of dresses do you accept? We look for on-trend, event-worthy styles in excellent condition
🧼 Who handles cleaning? We do! Every dress is professionally cleaned by Golden Square Dry Cleaners after each hire. A flat $22 cleaning fee is deducted from your payout.
🧵 What is considered “wear and tear”? Minor pilling, light fading, loose threads, or small pulls are normal. Major stains, rips, broken zippers, or strong odours are considered damage.
❌ What is NOT 'wear & tear': These would require repair or may be claimable under replacement value: - Rips, tears, or holes in fabric - Broken zippers, torn seams, or missing fastenings -Large or permanent stains (e.g. red wine, fake tan) - Burn marks from hair styling tools or candles - Strong odours (smoke, body odour, pets) that cannot be removed
🚫 Can I still wear my own dress? Yes — just let us know in advance. As long as it’s not booked, you can borrow it free of charge. If it's already hired or has a future booking, the customer has first priority.
🔁 Can I get my dress back? Yes, with 14 days' written notice, as long as it's not booked or part of a current campaign. If it's been recently marketed, we may hold it for up to 4 weeks before returning.
✂️ What if my dress needs repairs or alterations? If your dress requires small alterations to meet our standards, you may be asked to cover the cost before we list it.
Does No Strings Dress Hire provide insurance? At this stage, No Strings does not offer formal insurance for lost or unrepairable garments. However, we take every reasonable step to protect your items — including secure storage, professional cleaning, and customer screening.
In the VERY rare case of major damage or loss, we will assess the situation and may compensate you up to the replacement value provided in your consignment agreement. If you would like additional peace of mind, we recommend arranging your own insurance that covers garments under consignment or commercial use.
💻 Who sets the hire price? We do — based on brand, RRP, demand, and dress condition. Our pricing is regularly reviewed to help your dress perform well.
📦 Do I need to drop the dress off in person? Nope! You can post it to us. Shipping to and from No Strings is at your expense unless otherwise arranged.
❌ What if my dress doesn't get hired? There’s no charge unless it books, you do not get paid unless it books — simple as that. If your dress doesn’t perform after a reasonable time, we may return it.
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